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Frequently Asked Questions


Who Can Ride a Ninebot?

Riding a Ninebot is similar to riding a bike—it's intuitive but nobody is born knowing how to operate it. That's why we offer 10-15 minutes of training so you can get familiar with the device. A Ninebot is not an ideal mode of touring for people with some mobility issues. All guests must be able to easily and quickly step on and off the Ninebot without any assistance, which requires physical abilities similar to climbing and descending stairs without assistance.

Ninebot riding is not recommended for pregnant women. Unfortunately, pregnant guests will not be permitted to participate due to fall risk. This activity is NOT recommended for some guests age 70 and up.

Safety is very important to us: All guests must be age 12 or older and weigh between 90 lbs. (40 kilos) - 220 lbs.(100 kilos). If you book a tour and any of your guests do not meet the minimum age / weight criteria they will not be allowed on the tour and you will not be given a refund or rescheduled. We do have a scale and check weights. Safety first!

Are reservations required?

Please book as far in advance as possible. Reservations are required. We suggest you either book online or call +34 971 781 194 or mobile +34 622 101 122 . Our tours sell out during the busy Summer travel season in Palma

Important: Please arrive 15 minutes before your scheduled tour time to check in and start your tour and training on time. If you arrive late we will NOT let you join a tour group that has already started training and your money will not be refunded or your tour rescheduled. Safety and complete training for all of our guests is our 1st priority.

What is a Ninebot? How does it work?

The Ninebot Human Transporter is the first of its kind - a self-balancing, personal transportation device designed to go anywhere people do. Easy to use and operate, the two-wheeled Ninebot sports high-tech gyroscopes that monitor your balance 100 times a second and automatically respond to your body's movements. To move forward, the rider simply leans forward. To stop or move backwards, the rider leans back slightly. The rider glides smoothly as the Ninebot senses where you want to go.

How big will my group be?

Our tours operate in groups of 6

What if my party is more than 6 people?

If the party is larger than 6, we will have two tour guides for safety reasons

Can I test drive a Ninebot for 5 minutes?

We do not offer test drives. Take a tour it is fun!

How fast and far can I ride?

The Ninebot Tours have a top speed of about 12 -16 km per hour. A Ninebot can average about 25 kilometers between battery charges. Riding times vary with hills, rider weight and speed. With crowded streets we limit our speed for a relaxed cruise.

Where is the meeting point?

All FunRunPalma Ninebot tours begin at 07001, Spain, Palma , Carrer Vidrieria 8

What Should I Wear?

Helmets will be provided, please wear close toed, flat shoes for the tour. Dress for the weather, shorts and teeshirts are fine, just remember to wear sunscreen, in Palma the sun is always out!

Are guide gratuities included in the tour price?

With our guests from around the world we get asked about guide gratuities every day. Guide gratuities are not included in the tour price. We do not include a fixed price gratuity as we want to keep the tours affordable for as many guests as possible. Guide gratuities are completely at the discretion of the guest. If you choose to give your guide a gratuity, it would be much appreciated.

Am I allowed to take pictures during the tour?

Absolutely! We will have various stops that will allow you opportunities to take pictures. However, we do ask that you do not take pictures while you are riding the Ninebot for safety reasons.

What is your cancellation policy?

We are happy to offer full refunds for our Ninebot tours if the reservation is cancelled more than 48 hours before the scheduled tour.

Are tours cancelled in case of excessive wind, heat or rain?

Yes, tours are subject to be cancelled when the temperature rises to 41 degrees Celsius, when sustained wind speed is at 40 km/hr and when it rains. In these cases, we will contact you ahead of your tour and make arrangements to either reschedule or issue you a full refund.

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